MONEY-BACK GUARANTEE AND RIGHT OF WITHDRAWAL
If for any reason you are not satisfied with your product purchased through the internet, you have a period of 14 days, counting from the date of delivery of the product, to notify the return or withdrawal. In this case, the shipping and collection costs of the products or machinery will be borne by the customer when the collection and delivery is not within the Iberian Peninsula.
Once the communication of return or withdrawal of the merchandise has been made, within the period stipulated in the previous paragraph, a new period of 14 days is available to return the product.
In order to accept the return, both the product and its original packaging must be in perfect condition, unused, without scratches, broken or deteriorated packaging, as well as including all the documentation that accompanies the product and its accessories. The customer must carry out a correct packaging to ensure a transport without damage. Once received and verified that the product is in the original format in which it was sent, the amount will be refunded according to the payment method made by the customer.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (Outside the Iberian Peninsula: with the exception of additional expenses resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have reported the review of https://aliumpro.com/ C. Right of withdrawal presented proof of the return of the same, depending on which condition is met first. You must return or deliver the goods directly to us or to [HOALVE SL, Polígono Industrial Villadangos 2, Parcelas 52/ 53, 24392 Villadangos del Paramo, León. Telephone: 987 84 04 66.], without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the end of that period. [Those orders delivered outside the Iberian Peninsula must assume the direct cost of returning the goods, unless expressly and explicitly indicated in writing at the time of the request for the return or withdrawal that Alium Pro takes care of them]. You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.
Purchases made on www.aliumpro.com are subject to the general conditions of purchase contained in the page at the time of placing the corresponding purchase order. The formalization of an order implies the full acceptance of the same. These conditions of purchase have been set out in good time, in accordance with current legislation.
Our products, as long as they are used under normal conditions or installed according to the standards in force and the particular specifications of each manufacturer are guaranteed for a period of one year from the date of your invoice in material. The warranty does not cover glass, light bulbs, moving parts or resistors except in case of breakdown in transport.
In case of needing Assistance and Technical Service, ALIUMPRO will be in charge of making the corresponding mediation procedures to provide customer service and inform of the particular guarantee in each corresponding case.
The content of this page is subject to change and modification. That is why it must be reviewed regularly.
This company is governed by the One Stop Shop system.
The One Stop Shop (OSS) is a system that simplifies formal VAT obligations for entrepreneurs, freelancers or professionals who provide services or have electronic sales to final consumers in all Member States of the European Union.
For shipments to Peninsula: Order WITHOUT shipping costs from € 50 including VAT. For lower orders, or in a destination other than the peninsula, shipping costs of 12 euros will be charged.
The transport includes a single delivery, in case it can not be made, any additional expense derived from it, will be borne by the buyer.
The payment of the orders is in cash, at the time of making them. Payments will be made by credit card, being carried out exclusively through our payment gateway at the end of the transaction.